This Privacy Policy (“Policy”) describes how Seven Billion Technologies Private Limited (“we”, “us”, or “our”) collects, uses, and safeguards information when you use Conversly.ai, our platform that helps SaaS businesses automate customer query resolution using AI-powered voice and video agents.By accessing or using Conversly.ai (“Service”), you agree to the collection and use of your information in accordance with this Policy.

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1. Information We Collect

We collect different types of information to provide and improve our Service to you.

1.1 Information You Provide to UsYou may provide information directly to us when you:

• Sign up or create an account on Conversly.ai
• Request a demo or contact us through our website
• Subscribe to our newsletters or marketing communications
• Use the Service or communicate with our support team

This may include:

• Name, email address, phone number, company name, and billing details
• Information about your use case or business requirements
• Any communications, support tickets, or feedback you share with us

1.2 Information Collected AutomaticallyWhen you access or use our Service, we automatically collect certain information such as:

• Device and browser information
• IP address, location (approximate), and access timestamps
• Pages viewed, usage patterns, and interaction data
• Session logs and metadata for voice or video interactions (we do not store recordings unless explicitly enabled for analytics or debugging)

1.3 Information from IntegrationsConversly.ai may connect with third-party services like CRM or customer support tools. When you authorize these integrations, we may receive limited information from them to enable automation and streamline your workflows.

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2. How We Use the InformationWe use the collected data to:

• Provide, operate, and maintain the Conversly.ai platform
• Enable AI voice and video agent functionality for your support workflows
• Improve our AI models, algorithms, and customer experience
• Communicate with you about product updates, promotions, and support
• Detect, prevent, and address technical or security issues
• Comply with legal and regulatory requirements

We do not sell or rent personal information to third parties.

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3. How We Share the InformationWe may share your information only in the following cases:

• Service Providers: With trusted third-party vendors who assist with hosting, analytics, communication, or other operational tasks.
• Authorized Integrations: With third-party tools you explicitly connect to Conversly.ai (e.g., CRMs, support systems).
• Legal Compliance: When required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, where your data may be transferred to the successor entity (with notice provided).

All third-party partners are bound by confidentiality and data-protection obligations consistent with this Policy.

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4. Data Retention

We retain personal data only as long as necessary to provide our Service, fulfill our business purposes, or comply with applicable laws. When data is no longer needed, it is securely deleted or anonymized.

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5. Data Security

We take appropriate technical and organizational measures to safeguard your data from unauthorized access, loss, or misuse.These include encryption, access control, monitoring, and regular security audits.However, no system is completely secure, and we cannot guarantee absolute security.

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6. International Data Transfers

Your data may be transferred and processed in countries other than your own.Whenever data is moved across borders, we ensure adequate protections are in place (such as Standard Contractual Clauses and encryption).

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7. Your Rights

Depending on your region, you may have rights over your personal data, including:

• Accessing or requesting a copy of your data
• Requesting correction, deletion, or restriction of use
• Objecting to processing or withdrawing consent (where applicable)
• Portability of your data to another provider

To exercise these rights, contact us at support@conversly.ai

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‍8. Use of Cookies

‍Conversly.ai uses cookies and similar tracking technologies to enhance your experience, analyze usage, and improve functionality. You can control cookie preferences through your browser settings.

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9. Links to Other Websites

Our website may contain links to external websites not operated by us.We are not responsible for the privacy practices of such third-party sites and encourage you to review their privacy policies.

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10. Children’s Privacy

‍Conversly.ai is intended for business and professional use. We do not knowingly collect information from individuals under 16 years of age. If you believe we have unintentionally collected such data, please contact us immediately to have it removed.

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11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted at www.conversly.ai/privacy-policy with a revised “Effective Date.” Material changes will be communicated through email or website notice.

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12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to:

Seven Billion Technologies Private Limited

Email: support@conversly.ai

‍Address: WeWork Vaswani Chambers, Annie Besant Rd, Worli, Mumbai, Maharashtra, India