These Terms & Conditions (“Terms”, “Agreement”) govern your access to and use of the conversly.ai platform and services (“Service”) provided by Seven Billion Technologies Private Limited (“Company”, “we”, “us”, “our”). By accessing or using the Service, you (“Customer”, “you”, “your”) agree to be bound by these Terms.

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1. Definitions

• “Customer” means the business entity or individual that subscribes to the Service via conversly.ai.
• “End-User” means any person (e.g., your customer) interacting with the Service via voice or video agents you deploy.
• “Account” means the account created by you to access the Service.
• “Subscription Plan” means the pricing plan you select for your use of the Service.
• “Order Form” means the document or online form you complete to subscribe for the Service, which references these Terms.
• “Content” means any data, voice/audio, video, chat transcripts, documents or other materials you upload or generate via the Service.
• “Service” means the conversly.ai software, APIs, voice/video agents, dashboards and associated functionality offered by us under this Agreement.

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2. Scope of Services

2.1 We grant you a non-exclusive, non-transferable, revocable right to use the Service during the term of your Subscription Plan, subject to these Terms.

2.2 The Service is provided as-is and on an “as-available” basis unless otherwise agreed in writing. We may modify, upgrade, suspend or discontinue features of the Service without liability, provided we give you notice where appropriate.

2.3 You acknowledge that we are not responsible for the accuracy, appropriateness or suitability of the voice/video agent responses or any automation outcome—you remain responsible for your use of the Service and its outputs.

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3. Subscription, Fees & Payment

3.1 You agree to pay the fees for the Subscription Plan you select, as described in the Order Form or on our website.

3.2 All fees are non-refundable except as required by law or as set forth in a separate written agreement.

3.3 We reserve the right to change our pricing or plans at any time; changes will apply to new subscriptions or upon renewal of existing subscriptions, unless otherwise stated.

3.4 If you fail to pay any amount when due, we may suspend or terminate your access to the Service until payment is made.

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4. Your Obligations & Use of the Service

4.1 You shall:

• Provide accurate, complete, and up-to-date information when registering and maintain the confidentiality of your Account credentials.
• Use the Service in compliance with applicable laws, regulations and third-party rights.
• Not use the Service to process illegal, harmful, infringing or abusive Content.
• Be responsible for all activity that occurs under your Account.

4.2 You shall ensure that any End-User interaction through the Service complies with applicable data protection, privacy and telecommunications laws.

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5. Intellectual Property

5.1 All intellectual property rights in the Service, including software, documentation, agents, dashboards and APIs, remain with the Company or its licensors.

5.2 You retain ownership of your Content. You grant us a licence to use, process, transmit, store and display your Content for purposes of providing the Service and improving it (including analytics, training of models, anonymised usage).

5.3 You agree not to (and not to allow others to) copy, modify, reverse-engineer, decompile or create derivative works of the Service.

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6. Confidentiality

6.1 “Confidential Information” means non-public information disclosed by one Party to the other that is marked confidential or should reasonably be understood to be confidential.

6.2 Each Party shall protect the other’s Confidential Information with the same degree of care it uses for its own similar information (but no less than reasonable care).

6.3 The obligations in this Section do not apply to information which is publicly known, independently developed, or required to be disclosed by law.

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7. Data Protection

7.1 We collect, use, and process your Personal Data in accordance with our Privacy Policy.

7.2 You shall comply with all applicable data protection laws and ensure you have the necessary rights to upload or use End-User data via the Service.

7.3 Where you transmit personal data of End-Users through the Service, you warrant that you have all necessary consents and rights to do so.

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8. Warranties & Disclaimers

8.1 We warrant that we will provide the Service in a professional manner consistent with industry practice.

8.2 EXCEPT AS EXPRESSLY PROVIDED HERE, THE SERVICE IS PROVIDED “AS-IS” AND “AS-AVAILABLE”, AND WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.3 YOU ASSUME ALL RISK ARISING FROM YOUR USE OF THE SERVICE AND ANY RESULTS FROM THAT USE.

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9. Limitation of Liability

9.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY OR ITS AFFILIATES, LICENSORS OR SERVICE PROVIDERS BE LIABLE FOR:

• LOST REVENUE, PROFITS, BUSINESS INTERRUPTION, LOSS OR CORRUPTION OF DATA;
• INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES;
• DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE SERVICE.

9.2 OUR AGGREGATE LIABILITY FOR DIRECT DAMAGES ARISING UNDER OR IN CONNECTION WITH THIS AGREEMENT SHALL NOT EXCEED THE FEES YOU PAID IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9.3 Some jurisdictions do not allow exclusion or limitation of certain damages; the above limitations will apply to the fullest extent permitted.

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10. Term & Termination

10.1 The term of this Agreement begins when you accept these Terms (by creating an account or placing an Order) and continues for the period of your Subscription Plan (the “Term”).

10.2 Either Party may terminate this Agreement:

• By you: by discontinuing use and not renewing the Subscription.
• By us: with immediate effect if you breach these Terms or we believe you have engaged in prohibited use.

10.3 Upon termination or expiration:

• Your right to access the Service ends.
• We may delete or archive your Content, subject to our retention policies.
• Termination does not relieve you of obligations accrued prior to termination (e.g., payment for usage).

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11. Acceptable Use & Prohibited Activities

11.1 You agree not to use the Service in any way that:

• Violates any law, regulation or third-party rights;
• Interferes with or disrupts the Service or its infrastructure;
• Enables reverse engineering or breaking into the Service;
• Submits Content that is unlawful, defamatory, infringing, obscene or harmful.

11.2 We reserve the right to suspend or terminate your access if you engage in prohibited activities.

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12. Changes to Service & Terms

12.1 We may modify or discontinue the Service (in whole or in part) at any time, for any reason, with or without notice.

12.2 We may update these Terms from time to time. If we make material changes, we will notify you at least 3 days in advance (or post a notice on our website). By continuing to use the Service after changes become effective, you agree to the updated Terms.

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13. Governing Law & Dispute Resolution

13.1 This Agreement shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

13.2 Any disputes arising out of or in connection with this Agreement shall be submitted to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

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14. General Provisions

14.1 Entire Agreement. This Agreement, the Order Form, and any exhibits or schedules constitute the entire agreement between the Parties and supersede all prior or contemporaneous agreements.

14.2 Severability. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions will continue in full force.

14.3 Waiver. No waiver of any term shall be effective unless in writing and signed by both Parties.

14.4 Assignment. You may not assign or transfer your rights under this Agreement without our prior written consent. We may assign our rights without your consent.

14.5 Notices. Notices under this Agreement shall be given by sending email to the other Party’s registered email address or via postal mail to its registered address.

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15. Contact Us

If you have any questions about this Agreement, you may contact us at:

‍Seven Billion Technologies Private Limited

WeWork Vaswani Chambers, Annie Besant Rd, Worli, Mumbai, Maharashtra, India

Email: support@conversly.ai